Melbet Privacy Policy

Melbet collects personal information that users provide during registration, account management, and use of the platform’s services. This collection is limited to what is necessary for the delivery of those services.

Types of Personal Data Collected

• Full name and date of birth
• Contact details including email address and phone number
• Residential address
• Payment and financial information
• Identity documents submitted for verification purposes
• Device and usage data collected automatically during site interaction

Purpose of Collection

Personal data is collected to:

• Create and manage user accounts
• Process financial transactions
• Verify user identity in compliance with applicable regulations
• Deliver customer support services
• Improve platform performance and user experience

Protection Measures

Melbet applies both technical and organisational measures to safeguard personal data. These include encrypted data transmission, restricted internal access, secure storage systems, and regular security assessments. Only authorised personnel are permitted to access personal information, and only to the extent required for their specific responsibilities.

User Rights

Users have the right to:

• Access the personal data held about them
• Request corrections to inaccurate or incomplete information
• Request deletion of their data, subject to legal retention obligations

These rights may be exercised by contacting the platform’s support team directly. Melbet processes all such requests in accordance with the laws of Bangladesh, including obligations arising under the Digital Security Act and relevant data protection frameworks applicable to online services operating in the country.

Information collected from users is processed for clearly defined and lawful purposes. Melbet does not use personal data in ways that exceed what is necessary or what users have consented to.

How Personal Data Is Used

• Account Services: Personal information is used to create, maintain, and manage user accounts, and to authenticate identity during login and transactions.
• Transaction Processing: Financial data is used to process deposits, withdrawals, and any other monetary activity conducted on the platform.
• Service Improvement: Usage data and behavioural patterns are analysed to identify technical issues, improve platform functionality, and enhance the overall user experience.
• Marketing Communications: Where users have provided consent, contact details may be used to send promotional offers, updates, and relevant notifications. Users may withdraw this consent at any time.
• Analytics: Aggregated and anonymised data is used for internal reporting and statistical analysis to support operational decisions.
• Legal and Regulatory Compliance: Personal information is processed as required to meet obligations under applicable laws, including those related to anti-money laundering, responsible gambling, and identity verification.

All processing activities are carried out on a lawful basis, and users are informed of any material changes to how their data is used.

Users of the platform retain the right to view, update, and request deletion of the personal data associated with their account.

Accessing and Updating Personal Data

Users may log in to their account at any time to review and update personal details such as contact information and preferences. For changes that require identity verification or involve sensitive account data, users may contact the support team with the relevant request.

Requesting Data Deletion

A request for deletion of personal data may be submitted through the platform’s official support channels. Melbet will process such requests in accordance with applicable law. Certain categories of data may be retained for legally prescribed periods even after a deletion request is received, including records required for regulatory or dispute resolution purposes.

Consent to Security and Payment Processing

By using the platform, users acknowledge and consent to the following:

• Security checks may be conducted to verify identity and prevent fraudulent activity
• Payment data submitted during transactions may be processed by authorised third-party payment service providers
• Such processing is necessary for the execution of financial transactions and is carried out under appropriate confidentiality obligations

Users who do not consent to these conditions are advised not to proceed with use of the platform.

The Melbet platform is intended exclusively for individuals who are 18 years of age or older. Access to the services, including account registration and participation in any betting or gaming activity, is strictly prohibited for minors.

Age Verification Limitations

The platform is unable to independently verify the age of every user without the submission of valid identity documents. Users are required to confirm their age during the registration process, and identity verification may be requested at any point in accordance with the platform’s compliance procedures.

Handling of Data Belonging to Minors

If a parent or legal guardian becomes aware that a minor has registered on the platform or submitted personal information without authorisation, they are requested to contact the support team immediately. Upon receiving such notification, Melbet will:

• Suspend or close the account in question
• Delete the personal data associated with that account from active records
• Take appropriate steps to prevent further access

The platform does not knowingly collect or retain personal information from individuals under the age of 18.

Melbet operates with partners and service providers located in various countries. As a result, personal data submitted by users may be transferred to, stored in, or processed in jurisdictions outside Bangladesh.

Scope of International Processing

Such transfers may occur in connection with:

• Payment processing services
• Identity verification and compliance providers
• Technical infrastructure and hosting services
• Customer support operations

User Consent

By accessing and using the platform, users provide explicit consent to the international transfer of their personal data as described in this section. This consent forms part of the overall agreement between the user and the platform upon acceptance of this policy.

Confidentiality Assurances

All third-party partners involved in the processing of personal data across borders are required to maintain confidentiality standards consistent with those applied by Melbet. Data sharing arrangements with international partners are governed by contractual obligations that prohibit unauthorised use or disclosure of personal information.

This disclaimer forms part of the Privacy Policy and may affect the scope or application of specific provisions contained within this document. Users should read this section in conjunction with the full policy.

Applicability

The terms of this disclaimer apply from the moment a user accepts this policy. Acceptance may occur through any of the following actions:

• Digitally signing or acknowledging the policy during account registration
• Actively selecting an acceptance option on the platform
• Acceding to the policy through continued use of the platform’s services

Effect of the Disclaimer

This disclaimer may limit, modify, or clarify the application of certain provisions of the Privacy Policy in specific circumstances, including those arising from legal obligations, regulatory requirements, or contractual arrangements with third parties. Where a provision of this policy conflicts with a mandatory legal requirement applicable in Bangladesh, the legal requirement shall take precedence.

Users are advised to review this document periodically, as updates to the disclaimer may be made without prior individual notice.

Cookies are small text files placed on a user’s device by a website during a browsing session. They store limited amounts of data related to the user’s interaction with the site and are retrieved during subsequent visits.

How Cookies Are Used on This Platform

Melbet uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on site usage, including page views, session duration, and navigation patterns.
• Behavioural Analysis: To understand how users interact with different areas of the platform, enabling more informed decisions about content and layout.
• Personalisation: To retain user preferences and settings, allowing the platform to deliver a more relevant and consistent experience across sessions.
• Platform Improvement: To identify technical issues, measure the effectiveness of features, and support ongoing development of the site.

Retention Period

Cookies placed by this platform are retained for a period of up to one year from the date of their creation, unless removed by the user prior to that point.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality of some areas of the platform.

Access to and use of the Melbet platform constitutes full and unconditional acceptance of this Privacy Policy in its entirety. No separate signature or formal declaration is required for this acceptance to take effect.

Current Version

The version of the Privacy Policy currently published on the platform supersedes all previous versions. In the event of any inconsistency between this document and an earlier version, the current published text shall govern.

Policy Updates

Melbet reserves the right to update or amend this policy at any time. Changes will be reflected in the updated version published on the platform. Users are encouraged to review this document periodically to remain informed of how their personal data is handled. Continued use of the platform following any update constitutes acceptance of the revised policy.

Personal data held by Melbet may, in certain circumstances, be shared with third parties. Such sharing is conducted only on lawful grounds and in accordance with the purposes described in this policy.

Circumstances for Data Sharing

• Legal Obligations: Where disclosure is required by applicable law, court order, or instruction from a competent regulatory authority.
• Dispute Resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, including fraud investigations or legal proceedings.
• Contractual Arrangements: Where third-party service providers are engaged to perform functions on behalf of the platform, such as payment processing, identity verification, or technical support.

Transparency Regarding Third Parties

Where specific third parties are identified in connection with data sharing, details of those parties are made available on the platform. In cases where a third party is not individually listed, users will be informed of the purpose and scope of the data transfer to the extent permitted by applicable obligations.

Consent

By submitting personal data to the platform and continuing to use its services, users provide consent to the sharing of their information as described in this section. This consent is given with full awareness of the purposes for which data may be disclosed.

The Melbet platform may contain hyperlinks to external websites that are operated by independent third parties. These links are provided for reference or convenience purposes only.

Independence of External Sites

Each linked website operates under its own privacy policy and data handling practices. Melbet does not control, review, or assume responsibility for the content, security, or privacy practices of any external website accessed through a link on this platform.

No Liability for External Data Use

Melbet accepts no liability for the collection, processing, or use of personal data that occurs on third-party websites. Any personal information submitted to an external site is governed solely by that site’s own terms and privacy policy.

User Advisory

Users are advised to exercise caution when navigating away from this platform. Before submitting any personal information on an external website, users should review the applicable privacy policy of that site to understand how their data will be handled.